Privacy Policy

Effective date: 24 September 2026

Shivneri Agro Tourism (“Shivneri Agro Tourism”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, send an enquiry, communicate with us, or make a booking.

1. Information We May Collect

Depending on how you use our website or contact us, we may receive:

• Name and contact details such as mobile number, email address, or other details you voluntarily provide.
• Booking and stay information, including accommodation selected, check-in and check-out dates, number of guests, and special requests.
• Information you provide through enquiry forms, WhatsApp messages, telephone calls, or other communications.
• Technical information such as browser type, device information, IP address, pages visited, and similar website-security or analytics information where such information is generated by the website or third-party services used on it.
• Payment-related information where a payment is made through a third-party payment service. We do not need to receive or store your full payment-card credentials when the payment is processed by a separate payment provider.

2. How We Use Your Information

• To respond to enquiries and booking requests.
• To provide and manage accommodation, meals, activities, and guest services.
• To communicate with you about your booking, arrival, departure, or requested services.
• To maintain business records and comply with applicable legal or regulatory requirements.
• To prevent fraud, misuse, unauthorized access, or security incidents.
• To improve our website, guest experience, and service operations.

3. WhatsApp, Telephone and Third-Party Services

If you choose to contact us by telephone or WhatsApp, your communication is also subject to the terms and privacy practices of the relevant service provider. Our website may also use third-party services such as Google Maps, web-hosting services, fonts, analytics, payment providers, or other technical services. Those providers may process information according to their own terms and privacy policies.

4. Sharing of Information

We may share personal information only where reasonably necessary for operating the resort, providing requested services, processing payments, maintaining our website or IT systems, protecting the security of our services, or complying with a legal obligation. We do not intend to sell your personal information as a commercial product.

5. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, for maintaining legitimate business records, resolving disputes, preventing misuse, and meeting applicable legal or regulatory obligations.

6. Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no website, online transmission, or storage system can be guaranteed to be completely secure.

7. Your Privacy Rights

Where applicable under Indian data-protection law, you may have rights regarding access to, correction of, and withdrawal of consent for personal data processing. Requests should be made through the contact details below. The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 provide the current Indian framework for digital personal data processing, with the Rules providing for phased commencement of different provisions. See the official MeitY materials for the applicable requirements.

8. Children

Our website is intended for general visitors and guests. Parents or legal guardians should provide or authorize personal information submitted on behalf of children and should ensure that such information is necessary for the requested stay or service.

9. External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites. Please review the privacy policy of any third-party service before providing information.

10. Changes to This Policy

We may update this Privacy Policy when our services, website, or legal obligations change. The latest version published on this website will apply from its stated effective date.